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Shipping

Each of our products is crafted upon the placement of the order, and is shipped directly from the manufacturer to you. As soon as we receive the deposit for the order, Sara (our liaison in China) will visit the artisan who will be producing the piece(s), and closely monitor the crafting of the request. Delivery typically takes 1-2 months depending on the complexity of the piece, the availability of the crafters, and the expediency of the customs bureau.

During that time, we will be in frequent contact with you. Upon the placement of the order, one third of the total cost is due and you will receive an electronic order confirmation identifying the U.S. customer representative who will be monitoring the order. The next e-mail notification will be sent when the order is completed and ready for shipping. This notice will also identify an expected landing date; the remainder of the bill is due on the expected landing date. When the order is assigned a tracking number for shipping, you will receive another e-mail, and the final notice will be sent by the delivery company to make the arrangements for delivery to your home.

We very selectively choose the manufacturers who produce the furniture shown here, and culture a personal relationship with them. Because the furniture is created upon the placement of the order, each piece is genuinely unique and inimitable, and since our manufacturers employ master artisans, the quality is truly unrivaled. Finally, by providing these products directly from the manufacturers, we are able to offer you lower prices since there are no interim business or dealer costs to cover.



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